How can we help you today?

Which bank is Simba Money?

Simba Money is not a traditional bank but a fintech platform that offers digital financial services. It partners with banks to provide its services.

Is Simba Money a real Bank?

No, Simba Money is not a traditional bank. It is a digital payments platform that offers various financial services, including payments, remittances, and wallet services.

Who is Simba Money for?

Simba Money is designed for individuals and businesses looking for a convenient, digital-first way to manage their finances. It offers services like peer-to-peer payments, merchant payments, and more.

Is my information safe?

Yes, Simba Money takes data security seriously. It uses encryption and other security measures to protect user information.

Are there any account limits?

Yes, Simba Money may have certain limits on transactions and balances, depending on regulatory requirements and user verification levels.

Which OS versions does Simba Money support?

Simba Money supports the latest versions of iOS and Android operating systems.

From which countries can I receive remittance from?

Simba Money allows users to receive remittances from a wide range of countries, though the specific list can depend on partnerships and regulatory approvals.

How can I view my documents on Simba Money?

Users can view their documents through the Simba Money app, which provides access to transaction history, account statements, and other relevant documents.

Why do I need to share my photo and ID to create my wallet?

The Bank of Tanzania requires all financial institutions to verify the identity of their customers, commonly known as 'Know Your Customer’ (KYC) and 'Customer Due Diligence' (CDD), during onboarding. These are measures to combat fraud, money laundering, and terrorism financing.

My wallet is pending or on hold. What does that mean?

Your wallet is created after your identity and other details are verified. Normally the process takes a few minutes but, in some cases, can take up to two business days. Your wallet will be in a pending state during this time.

If some of the identity details you provide cannot be verified by our KYC team, your wallet creation request will be placed on hold. You will be notified of the same and prompted to correct the information highlighted in the app.

Please ensure that:

• Your camera is working.
• All images are clear and without any blur or glare.
• Your ID is not expired, damaged, or unreadable.
• You do not use pictures, screenshots, copies, or scans of your ID.

What is an MPIN?

An MPIN is a six-digit passcode used to authenticate transactions and access sensitive information on the Simba Money app. Although remembering this number may seem cumbersome at first, it adds an important and necessary layer of security to protect against unauthorized use of your account.

For security purposes, it is critical that you keep your MPIN confidential and not share it with anyone. Simba Money, its employees, or agents will never ask you for your password, MPIN, OTP, or debit card PIN. Also, please don’t share these credentials over email, call, SMS, web links, or social media.

If someone ever asks for your MPIN, please do not under any circumstances, reveal this information. We cannot stress this enough.

Why do we do what we do at Simba Money? Simple - because life’s complicated enough. From paying your bills to sending money to your loved ones, we believe financial transactions should be the easiest part of your day. That’s why we’ve created a digital platform that takes the “hard” out of hard-earned money.

What We Offer

We blend innovation with ease, wrapped in a user experience that’s as smooth as it is smart. Need to pay a bill? Done. Want to transfer money across borders? Easy-peasy. Looking to manage your digital wallet with total control? We’ve got that covered. Need a virtual card for your online purchases? Consider it sorted. Whether you’re topping up your mobile airtime, paying school fees, or even supporting a local business, Simba Money makes it all happen with just a few taps. It’s not just about making transactions - it’s about simplifying your entire financial world.

Our Journey

Our journey began with a simple yet powerful idea: to remove the barriers that keep people from achieving financial freedom. With each update, each new feature, we’ve stayed true to our vision - keeping things simple, smart, and centered on the user. We hope to grow from a small fintech startup into a trusted partner for millions of Tanzanians, but our core mission remains unchanged - You (the customer) drive the change.

Our Philosophy

At Simba Money, we don’t just provide services - we empower lives. We believe that financial inclusion and ease should be a right, not a privilege. Financial inclusion is the true path to accumulating wealth.

Our secret sauce? We’re not just another app in the crowded digital finance landscape. We're your financial lifeline, designed to empower you with every transaction. At Simba Money, easiness isn’t just a buzzword—it’s our guiding principle. Our mission is to make financial freedom as straightforward as ordering a cup of coffee, without all the complicated jargon. After all, the easier it is to manage your money, the easier it is to grow it.

Just tap, swipe, and move on with life...